Practice · Managed IT
The MSP decision, made once — correctly.
Selecting, replacing, or restructuring a managed service provider is one of the highest-friction decisions a CIO makes. We run the evaluation as engineers, not as resellers — and stay through the transition.
Nexora · Advisory File
The Thesis
“An MSP is not a vendor. It is a long-term operating partner — and choosing the wrong one quietly compounds cost, risk, and executive distraction for years.”
— Nexora Managed Services Practice
What We Do
The scope of work.
MSP Evaluation & Selection
A short-list drawn from the 800+ providers we track, scored against your scale, geography, stack, and risk posture — not against a commission table.
Service-Level Architecture
SLAs, OLAs, and the operational metrics that actually correlate with outcomes — not the ones that make the monthly report look green.
Contract & Pricing Strategy
Independent negotiation support. Our clients routinely save multiples of our fee on the first renewal alone.
Transition & Onboarding Oversight
The first 120 days determine whether the relationship works. We chair the transition governance and hold the provider accountable.
Managed Services QBR Oversight
We sit in your QBRs as your representative — translating service metrics into executive decisions and forcing the conversations that need to happen.
Co-Managed IT Design
Where the internal team holds the architecture and the MSP holds the operations — designed to retain control and reduce burn-out.
How the Engagement Runs
Three phases. One decision-grade outcome.
01 · Assess
What you actually need.
A clear definition of scope, SLAs, and the operating model — before a single RFP goes out.
02 · Architect
The selection, run properly.
Short-list, scripted demos, reference checks, and a negotiated contract that protects you for the full term.
03 · Advise
Through the relationship.
QBR oversight, escalation support, and the independent voice when it's time to renew, restructure, or replace.
800+
Managed Service Providers Tracked
120d
Transition Governance We Chair
0
Reseller Commissions. Period.
Questions We Answer
If any of these sound familiar, we should talk.
- Q.01Is our current MSP the right fit for where the business is going — or where it was?
- Q.02Are our SLAs measuring outcomes, or measuring activity?
- Q.03How much are we leaving on the table at the next renewal?
- Q.04Should we go co-managed, fully outsourced, or rebuild internal capability?
- Q.05Who is holding the MSP accountable in the QBR — really?
Next Step
An hour with an engineer is worth a quarter of vendor meetings.
Bring the question. We bring the bench. No deck. No pitch. A working conversation with the specialist most relevant to your decision.
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